Overview
Our refund and return policy is valid for 30 days. If you purchased the item more than 30 days ago, we will not be able to provide a full refund or exchange.
For returns, your item must be unused, in its original condition, and in its original packaging.
Some items are not eligible for return. For example, perishable items such as food, flowers, newspapers, or magazines are not eligible for return. Additionally, intimate apparel or hygiene products, hazardous materials, and flammable liquids or gases are also not eligible for return.
Other non-returnable items include:
Please provide a receipt or proof of purchase when returning the item.
Do not send the item back to the manufacturer.
Any item that is not in its original condition, damaged, or missing parts (not due to our fault).
Any item returned more than 30 days after receipt.
After receiving and inspecting your return, we will send you an email notification that we have received it. We will also inform you whether your refund request has been approved.
If approved, we will process your refund and automatically credit the amount to your credit card or original payment method within a few days.
Refund Delay or Not Received
If you haven’t received your refund, please check your bank account again.
Then contact your credit card company. Refunds may take some time to arrive.
Next, contact your bank. Refunds usually take some processing time to arrive.
If you have completed all the above steps but still haven’t received your refund, please contact us: {email: 3169135455@qq.com}.
Sale Items
Only full-price items are refundable. Sale items are non-refundable.
Exchanges
We only exchange defective or damaged items.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate equivalent to the refund amount. We will mail the gift certificate to you after receiving the returned item.
If the item was not marked as a gift at the time of purchase, or if the gift-giver sent the order to themselves and then forwarded it to you, we will refund the gift-giver, who will then be aware of your return.
Returns
You are responsible for the return shipping costs. Return shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund amount.
Delivery time for replacement items may vary depending on your region.
If you are returning valuable items, we recommend using a trackable logistics service or purchasing shipping insurance. We cannot guarantee that we will receive your returned items.
Need help?
For any questions regarding refunds and returns, please contact us: {email: 3169135455@qq.com}